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Case study for a mobile repossession application

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Case study for a mobile repossession app in the banking industry

We often see developers and designers creating applications that are an extension of the backend platform and are therefore disconnected from the real-world experience of a field worker,” says Mary Brittain-White, CEO of Retriever Communications. “The usability study provides an improved understanding of how field workers use mobile apps in real-world settings and the resulting heuristics aim to promote more intuitive interactions with field applications for increased productivity.”


Industry

Banking

Client

A leader in motor vehicle and business finance in South Africa

Service

Enterprise mobility

Business Challenge

Our client is one of the largest credit instalment institutions in South Africa and one of the largest providers of loans for cars in South Africa. Our client needed a mobile application for customer liaison officers during the repossession process. While away from the office they needed to perform store intake, estimations and valuations of assets repossessed.


DVT Solution

DVT assisted our client through a skills augmentation service. DVT utilised both mobile developer and User Experience consultants on this assignment to ensure an industry leading mobile solution was developed.


Technologies

  • Java
  • Kony
  • Kony Synch Server
  • SOA layer
  • Oracle DB
  • Native Plugins
  • HTML5
  • JavaScript

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