Radical End User 

Duration: 1 Day 

Cost : R2200 per delegate excluding VAT 

Who Should Attend: 

This course is designed for people who will be using the Radical Desktop Client on a daily or ad-hoc basis. This course is a pre-requisite for the Radical Enterprise Advanced course. 

Pre-requisites:  

Students should be computer literate and have been briefed on where Radical will be fitting into their organization and the reasons that Radical was the solution of choice. 

Topics covered in this Course include: 

• Adding Contacts to the database 
• Logging a Call 
• Assigning/ Transferring a Call 
• Automatic Escalation and Radical Alerts 
• Adding Journals/ Notes to a Call 
• Resolving Calls and Accessing the Knowledge Base 
• The use of Filters in the Help Desk Package 
• Entering Call Categories, Sub-Categories and Guidelines 
• Radical Personal Options 
• Using the Radical Control Centre 
• Creating your own Radical Toolbar 

Radical Enterprise Advanced 

This two day course combines the Radical Administrator and Customiser courses, providing a comprehensive training package for Radical developers. 

Duration: 2 Day 

Cost : R4440 per delegate excluding VAT 

Who Should Attend? 

Any person who is going to be involved in the daily Administration and/or Customisation of Radical. 

Pre-Requisites: 

The Radical End User Course
Strong Technical Background
SQL/Database Knowledge advantageous 

Topics covered include: 

• Creating and Initialising a Radical Database 
• Loading a Radical Package Definition File 
• Loading a Radical Data File 
• Managing Users 
• Managing User Groups 
• Managing Security Profiles 
• Managing Service Clocks 
• The Business Rule Processor 
• Administrator Menu Overview 
• Accessing the Radical Package Editor 
• Creating a new Table (and subsequent Form) 
• Adding new Fields to a Form 
• Using the Form Editor Toolbar 
• Creating a Radical Menu 
• Applying Package changes to the Database 
• Embedding a Form 
• Using Advanced Calculations 
• System Fields and Formulas 
• Form Logic